Aditi Javeri Gokhale: I’m a big believer of having failures in life all throughout your career journey. I think it’s a very humbling experience, I think it’s something that really helps you learn and push your thinking. I’ve had quite a few failures and I’m not going to lie about it. I’ve had failures around product launches but what you do is you learn, you test, you refine, you iterate. That’s sort of what you go about it.
Aditi Javeri Gokhale: But I think the one that comes to mind early on has been around talent and hiring the wrong talent. Early on in my career especially when I was getting into the sort of GM roles which you know, they hired me to sort of turn businesses around and I was very impatient to hire people very quickly. That probably has been my biggest learning is to take your time, do the job yourself but hire the right talent because your team is what makes you successful.
Aditi Javeri Gokhale: I think a few mis-hires have helped me sort of take a step back as I think about every role of mine and what my team needs to be. That hiring the right talent makes a huge difference in the team success, and the business success, and your personal success. I think when it comes to good leaders and I’m always constantly trying to make myself a better person in the same way, the first big aspect of a good leader is trust and building trust.
Aditi Javeri Gokhale: When you have trust you allow your team to start thinking creatively, to start thinking out of the box, to start taking risks. Making sure your team feels like you have their back I think building that trust is a big thing. I think a good leader articulates a vision, even if it’s the initial vision very clearly.
Aditi Javeri Gokhale: So somebody who has a very good vision of where the business needs to be I think a good leader has great empathy, again you need empathy because it’s not just about business results and succeeding in steamrolling people- it’s about doing it as a team. I think empathy is a big deal that I look at in leaders.
Aditi Javeri Gokhale: This fire in your belly to succeed, I think I’m looking for that in a leader and most good leaders have that. I see this as an incredible opportunity, if you think about four generations or if you think about how the world is getting to be much more global and so well connected just given the space that I’m in which is the digital space, I see this as an incredible time. If you think about the kind of products that you want to develop or technology that you want to develop, the customer always comes first right.
Aditi Javeri Gokhale: If you think about the workforce that has sort of four different perspectives, getting feedback from your employee base as a starting point and figuring out whether you’re doing the right thing is incredible right. I’ve had the opportunity to work across four different generations, the feedback you get, the experience you get, the insights you get I think is not a challenge it’s actually an opportunity to make sure that you succeed in whatever you do. I don’t really see that as a challenge.
Aditi Javeri Gokhale: Of course as a leader I think 80% of your job as a leader is to manage people and to make sure that you manage them well. To me that means with these different generational ideas and the diverse workforce that you have, motivations are very different now. Certain people get motivated by money, the new generation may not necessarily get motivated by money they may get motivated by social causes. You never know.
Aditi Javeri Gokhale: Understanding what motivates your employee force, listening to them and making sure that you motivate them and inspire them, I think that’s a big aspect of being a good leader. As I think about technology and as I think about my expertise and the next 10, 15 years I feel that we’re in an incredible time. I’m super excited about the future and here’s why. From a digital perspective I think that we’re seeing a complete paradigm shift going on.
Aditi Javeri Gokhale: If you think about technology, and innovation and what’s going on I mean you and I have spoken about this, 99% of my household runs digitally. I have very rarely gone to a bricks and mortar store, everything in my household. But if you think about the industries where there’s still tremendous opportunity, financial services just general banking, education, healthcare. I mean there’s so much to be done from a technology perspective that’s the part that excites me about the future.